Refund Policy

The short version

If your documents have a genuine problem, tell us and we will fix them or refund you. We would rather you had a resume that works than keep money for something that did not.

Why refunds are handled case by case

Our products are digital files delivered immediately after payment. Once a PDF and Word file have been generated and downloaded, they cannot be returned. That is why we let you generate the resume and see a substantial preview before paying anything — so the purchase decision is made with real information.

When we will refund you

• The documents failed to generate or the download did not work and we could not fix it.
• The file is corrupted, unreadable, or will not open in standard software.
• You were charged more than once for the same order.
• You were charged for a package you did not receive.
• The document contains a substantive formatting failure that makes it unusable.

When we usually will not refund

• You changed your mind after downloading a working document.
• You did not get an interview or a job. We are a resume service, not a placement service, and we do not guarantee hiring outcomes.
• You entered inaccurate information and the resume reflects it. You can edit and regenerate at any time.
• You preferred a different template or wording. Every section is editable before download.

How to request a refund

Email support@cdlresume.com with the email address you used at checkout and a short description of the problem. We will respond and, where a refund is due, process it back to your original payment method.

Approved refunds are issued through Stripe and typically take five to ten business days to appear, depending on your bank.

Chargebacks

Please contact us before filing a chargeback. A chargeback costs us a fee and takes weeks to resolve, whereas an email usually resolves the issue the same day.